To insure successful fulfillment of your order we request 72 hours notice. For a quantity order we request one week's notice.
Please note: We ship Monday-Friday, and Saturday on special request. You will receive a tracking number ONLY on the day of ship. The day of ship is determined by the date information you submit in your shopping cart. It is critical that you submit the correct date of your event, to ensure that we calculate actual date of mailing.
Please check our Simplicity Singles page for quantity purchases (100 or more). For every 100 single leis we offer a complimentary bag of 100 loose orchids to enhance your large event. Quantities of 100 leis are carefully packaged in specially manufactured boxes (48" L x 20" W x 12" H). Plan ahead for refrigeration and transportation of these boxes for your event.
Our packaging consists of specially manufactured floral boxes, paper, plastic and/or tissue lining and frozen gel packs. Gel packs help the flowers to maintain optimum cool temperature particularly for the initial part of the journey.
FEDERAL EXPRESS is our courier of choice and we are pleased to report their excellent track record and customer service for the last 15 years.
This service typically offers morning delivery next business day by 10:30 am to most zip codes in the following states: California, Washington, Oregon, Idaho, Arizona and Utah. For all other states delivery would be made in two business days by 10:30 am to 12:00 pm. NOT ALL ZIP CODES QUALIFY FOR THIS MORNING DELIVERY COMMITMENT, PARTICULARLY IF THE DESTINATION IS IN A REMOTE OR RURAL AREA. Priority service is required for Saturday delivery.
This service typically offers afternoon delivery next business day by 3:30 pm to most zip codes in the West Coast states as listed above; by 4:30 pm in remote/rural areas. For all other states delivery would be made in two business days by 3:30 or 4:30 pm, depending on zip code. NOT ALL ZIP CODES QUALIFY FOR THIS DELIVERY COMMITMENT, PARTICULARLY IF THE DESTINATION IS IN A REMOTE/RURAL AREA.
Saturday service is required for us to ship out your package on Saturday, typically for a Monday delivery as FedEx does not operate on Sundays. Saturday service is available to most zip codes for a premium charge, usually by noon or 1:00 pm depending on the zip code. Please specify if you are interested in this special option.
You may call FedEx direct at 1-800-463-3339 or contact us for assistance regarding any scheduling or delivery inquiries. Due to Hawaii standard time difference, allow 24 hours for us to respond to your email or phone inquiry.
Shipping rates depend on the weight, size and contents of your package.
Shipping Rate Charts
On the day of shipping we will email you your FedEx Tracking Number so that you may track your package online or call FedEx at 1 (800) 463-3339.
It is of utmost importance that you provide us with the correct date of your event and an accurate address so that we can best assist you with a successful delivery service. We recommend that you receive your package ONE day before your event: 1) You have an opportunity to refrigerate your package overnight, 2) Should a mechanical or weather delay occur you will have a better chance to recover for lost hours (scroll down to red bar to review TERMS AND CONDITIONS).
It is of utmost importance that the sender considers signature release option for the package. Requiring a signature may mean that your package will be returned to the FedEx facility if no one is home, and delivery may not be re-attempted until the following day. Allowing for signature release means that FedEx has permission to leave the package at the door if no one is present at the shipping address. Main concerns would be weather, theft, and time of use when reviewing this option on the order form (scroll down to red bar to review TERMS AND CONDITIONS).
A refund will not be issued in the case of an unsuccessful delivery subject to a "no signature release" (signature required) option.
Aloha California Residents
Your State Department of Agriculture performs random agriculture inspections on packages from Hawaii in search of bugs and pests which have been infiltrating California crops. Such stringent inspections can delay the scheduled delivery of your package. Federal Express drivers work under strict time constraints, and cannot wait for inspectors to complete their inspections. Understand that these inspections are done on a random basis (scroll down to red bar to review TERMS AND CONDITIONS).
Federal Express does not work on the following days: Sundays, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
We care about your shopping experience. Please email us your comments on how we can improve our website customer service to you. We hope that our leis inspire you to begin your own tradition of lei giving. Thank you for shopping at Cindy's Lei Shoppe!