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Delivery Information

 

To insure successful fulfillment of your order we request 72 hours notice. For a quantity order we request one week's notice. 

Please note: We ship Monday-Friday, and Saturday on special request. You will receive a tracking number ONLY on the day of ship. The day of ship is determined by the date information you submit in your shopping cart. It is critical that you submit the correct date of your event, to ensure that we calculate actual date of mailing.

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Bulk Quantity Purchase


Please check our Simplicity Singles page for quantity purchases (100 or more). For every 100 single leis we offer a complimentary bag of 100 loose orchids to enhance your large event. Quantities of 100 leis are carefully packaged in specially manufactured boxes (48" L x 20" W x 12" H). Plan ahead for refrigeration and transportation of these boxes for your event.

Packaging


Our packaging consists of specially manufactured floral boxes, paper, plastic and/or tissue lining and frozen gel packs. Gel packs help the flowers to maintain optimum cool temperature particularly for the initial part of the journey.  

Shipping Options


FEDERAL EXPRESS is our courier of choice and we are pleased to report their excellent track record and customer service for the last 15 years.

Priority  


This service typically offers morning delivery next business day by 10:30 am to most zip codes in the following states: California, Washington, Oregon, Idaho, Arizona and Utah. For all other states delivery would be made in two business days by 10:30 am (Commercial Address) to 12:00 pm (Residential Address), provided we are not shipping to a remote address. NOT ALL ZIP CODES QUALIFY FOR THIS MORNING DELIVERY COMMITMENT, PARTICULARLY IF THE DESTINATION IS IN A REMOTE OR RURAL AREA. Priority service is required for Saturday delivery.  



FAQs

We’ve compiled answers to customers’ frequently asked questions. See them here.

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Support

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Contact

For general questions and queries about partnerships or media requests.

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