Refund Policy

Your flower leis are prepared fresh on the day of mailing. They are individually handled and diligently packaged to preserve freshness. Flowers are organic and perishable, and therefore we offer a limited return policy. Any discrepancy must be reported within 48 hours of receipt of the package in order to receive credit for the specific item(s).

Substitutions

Due to weather conditions and seasonal availability we may have to substitute your ordered item(s). We will make every attempt to contact you regarding substitution. If we are not able to contact you we will substitute with a comparable or higher value item at no additional charge, unless specified by customer.

Order Change/Cancellation

If you wish to add or change your order we will do our best to accomodate your requests. Any last minute changes made within 48 hours of the ship date will incur a $10.00 handling fee. Cancellation of an order within 48 hours of the ship date will incur a $20.00 handling fee.

Payment

Credit card payment will be processed as soon as the order is submitted.

Shipping Disclaimer

Service delays may happen for the following reasons: 1) Wrong address/zip code provided by shipper; 2) Mechanical problems with aircraft; 3) Package missorted or lost at the Fedex facility; 4) Acts of God such as foul weather conditions, particularly out of Oakland or Memphis where Fedex packages are routed; 5) Package damage due to weather; 6) Package loss due to theft or unknown reason; 7) Labor disputes; 8) National or local disruptions in air or ground transportation. We will not be liable for the aforementioned reasons.

Price Policy

Flowers are works of nature and weather and market conditions can cause vendors to change their prices. We reserve the right to increase or decrease prices without prior notice. 2) Prices and inventory on our online site may vary from our retail store due to differences in merchandising, handling and processing.

Rights Reserved

We reserve the right to refuse an order if in our judgement the order cannot be fulfilled with our standard of quality. We reserve the right to change or add to our terms and conditions at any time.

Privacy Statement

Cindy's Lei Shoppe is committed to honoring your privacy. All personal and credit information provided to us will be kept in strictest confidence, and will not be leased, sold or disclosed.